:root {
  --bg-main: #0b0f19;
  --bg-sidebar: #111827;
  --bg-card: rgba(31, 41, 55, 0.6);
  --bg-card-hover: rgba(55, 65, 81, 0.7);
  --border-color: rgba(75, 85, 99, 0.4);
  --primary: #10b981;
  --primary-hover: #059669;
  --primary-glow: rgba(16, 185, 129, 0.25);
  --text-main: #f9fafb;
  --text-muted: #9ca3af;
  --text-dim: #6b7280;
  --accent-blue: #3b82f6;
  --accent-purple: #8b5cf6;
  --accent-red: #ef4444;
  --accent-amber: #f59e0b;
}

* {
  box-sizing: border-box;
  margin: 0;
  padding: 0;
  font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen, Ubuntu, Cantarell, "Open Sans", "Helvetica Neue", sans-serif;
}

body {
  background-color: var(--bg-main);
  color: var(--text-main);
  min-height: 100vh;
  display: flex;
  overflow-x: hidden;
}

/* -------------------------------------------------------------
   Layout Structure
------------------------------------------------------------- */
#app-container {
  display: flex;
  width: 100vw;
  min-height: 100vh;
}

.sidebar {
  width: 260px;
  background-color: var(--bg-sidebar);
  border-right: 1px solid var(--border-color);
  display: flex;
  flex-direction: column;
  padding: 24px 16px;
  flex-shrink: 0;
}

.sidebar-user-header {
  display: flex;
  align-items: center;
  gap: 12px;
  margin-bottom: 28px;
  padding: 8px 10px;
  background: rgba(255, 255, 255, 0.03);
  border: 1px solid rgba(255, 255, 255, 0.07);
  border-radius: 14px;
  cursor: pointer;
  transition: all 0.25s ease;
}

.sidebar-user-header:hover {
  background: rgba(16, 185, 129, 0.1);
  border-color: rgba(16, 185, 129, 0.4);
  transform: translateY(-1px);
}

.sidebar-user-header.active {
  background: rgba(16, 185, 129, 0.15);
  border-color: #10b981;
  box-shadow: 0 0 16px rgba(16, 185, 129, 0.25);
}

.sidebar-user-avatar {
  width: 44px;
  height: 44px;
  border-radius: 50%;
  background-color: #10b981;
  background-size: cover;
  background-position: center;
  display: flex;
  align-items: center;
  justify-content: center;
  font-weight: 700;
  font-size: 16px;
  color: #fff;
  border: 2px solid rgba(16, 185, 129, 0.6);
  box-shadow: 0 0 12px rgba(16, 185, 129, 0.3);
  flex-shrink: 0;
  transition: all 0.2s ease;
}

.sidebar-user-info {
  display: flex;
  flex-direction: column;
  overflow: hidden;
}

.sidebar-user-info h3 {
  margin: 0;
  font-size: 14px;
  font-weight: 700;
  color: #fff;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.sidebar-user-info span {
  font-size: 11px;
  color: #10b981;
  font-weight: 600;
  letter-spacing: 0.5px;
  text-transform: uppercase;
}

/* Notifications Bell & Popover */
.notif-box-container {
  position: relative;
}

.notif-bell-btn {
  position: relative;
  background: rgba(31, 41, 55, 0.7);
  border: 1px solid var(--border-color);
  border-radius: 50%;
  width: 40px;
  height: 40px;
  display: flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  color: #e2e8f0;
  font-size: 17px;
  transition: all 0.2s ease;
}

.notif-bell-btn:hover {
  background: rgba(16, 185, 129, 0.15);
  border-color: var(--primary);
  transform: scale(1.05);
}

.notif-count-badge {
  position: absolute;
  top: -3px;
  right: -3px;
  background: #ef4444;
  color: #fff;
  font-size: 10px;
  font-weight: 800;
  padding: 1px 6px;
  border-radius: 10px;
  border: 2px solid #0f172a;
  box-shadow: 0 0 8px rgba(239, 68, 68, 0.6);
}

.notif-dropdown-popover {
  position: absolute;
  right: 0;
  top: 48px;
  width: 340px;
  background: #1e293b;
  border: 1px solid rgba(255, 255, 255, 0.12);
  border-radius: 14px;
  box-shadow: 0 16px 36px rgba(0, 0, 0, 0.6);
  z-index: 1000;
  padding: 14px;
  display: flex;
  flex-direction: column;
  gap: 10px;
}

.notif-dropdown-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  padding-bottom: 8px;
  border-bottom: 1px solid rgba(255, 255, 255, 0.08);
}

.notif-dropdown-header h4 {
  margin: 0;
  font-size: 13px;
  font-weight: 700;
  color: #fff;
}

.notif-mark-read-btn {
  background: none;
  border: none;
  color: #10b981;
  font-size: 11px;
  cursor: pointer;
  font-weight: 600;
}

.notif-mark-read-btn:hover {
  text-decoration: underline;
}

.notif-item {
  background: rgba(255, 255, 255, 0.03);
  border: 1px solid rgba(255, 255, 255, 0.06);
  border-radius: 8px;
  padding: 10px;
  cursor: pointer;
  transition: all 0.2s ease;
}

.notif-item:hover {
  background: rgba(16, 185, 129, 0.08);
  border-color: rgba(16, 185, 129, 0.3);
}

.notif-item h5 {
  margin: 0 0 4px 0;
  font-size: 13px;
  color: #fff;
  font-weight: 600;
}

.notif-item p {
  margin: 0;
  font-size: 12px;
  color: #94a3b8;
  line-height: 1.4;
}

.logo-badge {
  width: 40px;
  height: 40px;
  background: linear-gradient(135deg, #10b981, #06b6d4);
  border-radius: 12px;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 20px;
  box-shadow: 0 0 16px var(--primary-glow);
}

.logo-text h2 {
  font-size: 18px;
  font-weight: 700;
  color: #fff;
  letter-spacing: -0.5px;
}

.logo-text span {
  font-size: 11px;
  color: var(--primary);
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.5px;
}

.nav-menu {
  display: flex;
  flex-direction: column;
  gap: 8px;
  flex-grow: 1;
}

.nav-item {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 12px 14px;
  border-radius: 10px;
  color: var(--text-muted);
  text-decoration: none;
  font-size: 14px;
  font-weight: 500;
  cursor: pointer;
  transition: all 0.2s ease;
  border: 1px solid transparent;
}

.nav-item:hover {
  color: var(--text-main);
  background: rgba(255, 255, 255, 0.05);
}

.nav-item.active {
  color: #fff;
  background: rgba(16, 185, 129, 0.15);
  border-color: rgba(16, 185, 129, 0.3);
  font-weight: 600;
}

.nav-icon {
  font-size: 18px;
}

.user-profile-widget {
  padding-top: 16px;
  border-top: 1px solid var(--border-color);
  display: flex;
  align-items: center;
  justify-content: space-between;
}

.user-info-mini {
  display: flex;
  align-items: center;
  gap: 10px;
}

.user-avatar {
  width: 36px;
  height: 36px;
  border-radius: 50%;
  background: var(--primary);
  color: #fff;
  display: flex;
  align-items: center;
  justify-content: center;
  font-weight: 700;
  font-size: 14px;
}

.user-details h4 {
  font-size: 13px;
  font-weight: 600;
  color: #fff;
}

.user-details span {
  font-size: 11px;
  color: var(--text-muted);
}

.btn-logout {
  background: transparent;
  border: none;
  color: var(--text-dim);
  cursor: pointer;
  padding: 8px;
  border-radius: 8px;
  transition: color 0.2s;
}

.btn-logout:hover {
  color: var(--accent-red);
}

/* -------------------------------------------------------------
   Main Content
------------------------------------------------------------- */
.main-content {
  flex-grow: 1;
  display: flex;
  flex-direction: column;
  overflow-y: auto;
  height: 100vh;
}

.topbar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 20px 32px;
  border-bottom: 1px solid var(--border-color);
  background: rgba(17, 24, 39, 0.5);
  backdrop-filter: blur(8px);
  position: sticky;
  top: 0;
  z-index: 10;
}

.page-title h1 {
  font-size: 22px;
  font-weight: 700;
}

.page-title p {
  font-size: 12px;
  color: var(--text-muted);
  margin-top: 2px;
}

.topbar-actions {
  display: flex;
  align-items: center;
  gap: 16px;
}

.online-pill {
  display: flex;
  align-items: center;
  gap: 8px;
  background: rgba(16, 185, 129, 0.1);
  border: 1px solid rgba(16, 185, 129, 0.3);
  padding: 6px 14px;
  border-radius: 20px;
  font-size: 13px;
  color: #10b981;
  font-weight: 600;
}

.pulse-dot {
  width: 8px;
  height: 8px;
  background: #10b981;
  border-radius: 50%;
  box-shadow: 0 0 8px #10b981;
  animation: pulse 2s infinite;
}

@keyframes pulse {
  0% { transform: scale(0.95); opacity: 0.8; }
  50% { transform: scale(1.3); opacity: 1; }
  100% { transform: scale(0.95); opacity: 0.8; }
}

.content-body {
  padding: 32px;
  display: flex;
  flex-direction: column;
  gap: 28px;
  max-width: 1300px;
  width: 100%;
}

/* -------------------------------------------------------------
   Stats Cards
------------------------------------------------------------- */
.stats-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
  gap: 20px;
}

.stat-card {
  background: var(--bg-card);
  border: 1px solid var(--border-color);
  backdrop-filter: blur(12px);
  border-radius: 16px;
  padding: 20px;
  display: flex;
  flex-direction: column;
  gap: 12px;
  transition: transform 0.2s ease, border-color 0.2s ease;
}

.stat-card:hover {
  transform: translateY(-2px);
  border-color: rgba(16, 185, 129, 0.4);
}

.stat-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
}

.stat-header span {
  font-size: 13px;
  color: var(--text-muted);
  font-weight: 500;
}

.stat-icon {
  width: 36px;
  height: 36px;
  border-radius: 10px;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 18px;
}

.stat-value {
  font-size: 30px;
  font-weight: 800;
  color: #fff;
  letter-spacing: -0.5px;
}

.stat-footer {
  font-size: 12px;
  color: var(--text-muted);
}

/* -------------------------------------------------------------
   Tables & Lists
------------------------------------------------------------- */
.panel-card {
  background: var(--bg-card);
  border: 1px solid var(--border-color);
  backdrop-filter: blur(12px);
  border-radius: 16px;
  padding: 24px;
  display: flex;
  flex-direction: column;
  gap: 20px;
}

.panel-title-bar {
  display: flex;
  align-items: center;
  justify-content: space-between;
}

.panel-title-bar h3 {
  font-size: 17px;
  font-weight: 700;
}

.tab-pills {
  display: flex;
  gap: 8px;
  background: rgba(0, 0, 0, 0.2);
  padding: 4px;
  border-radius: 10px;
}

.pill-btn {
  background: transparent;
  border: none;
  color: var(--text-muted);
  padding: 6px 14px;
  border-radius: 8px;
  font-size: 12px;
  font-weight: 600;
  cursor: pointer;
  transition: all 0.2s ease;
}

.pill-btn.active {
  background: var(--primary);
  color: #fff;
}

.table-wrapper {
  overflow-x: auto;
}

table {
  width: 100%;
  border-collapse: collapse;
  text-align: left;
}

th {
  padding: 12px 16px;
  font-size: 12px;
  text-transform: uppercase;
  color: var(--text-dim);
  border-bottom: 1px solid var(--border-color);
  font-weight: 600;
}

td {
  padding: 14px 16px;
  font-size: 14px;
  border-bottom: 1px solid rgba(75, 85, 99, 0.2);
}

tr:hover td {
  background: rgba(255, 255, 255, 0.02);
}

.agent-cell {
  display: flex;
  align-items: center;
  gap: 12px;
}

.mini-avatar {
  width: 32px;
  height: 32px;
  border-radius: 50%;
  color: #fff;
  display: flex;
  align-items: center;
  justify-content: center;
  font-weight: 700;
  font-size: 12px;
}

.rank-badge {
  font-weight: 800;
  font-size: 15px;
  display: inline-block;
  min-width: 24px;
}

.rank-1 { color: #f59e0b; }
.rank-2 { color: #94a3b8; }
.rank-3 { color: #d97706; }

/* -------------------------------------------------------------
   Articles / Knowledge Base
------------------------------------------------------------- */
.articles-grid {
  display: flex;
  flex-direction: column;
  gap: 16px;
}

.article-card {
  background: rgba(17, 24, 39, 0.6);
  border: 1px solid var(--border-color);
  border-radius: 12px;
  padding: 20px;
  display: flex;
  flex-direction: column;
  gap: 12px;
  transition: all 0.2s ease;
}

.article-card:hover {
  border-color: rgba(59, 130, 246, 0.4);
  background: rgba(31, 41, 55, 0.6);
}

.article-meta {
  display: flex;
  align-items: center;
  gap: 10px;
}

.badge {
  padding: 3px 8px;
  border-radius: 6px;
  font-size: 11px;
  font-weight: 600;
  text-transform: uppercase;
}

.badge-urgent { background: rgba(239, 68, 68, 0.2); color: #ef4444; border: 1px solid rgba(239, 68, 68, 0.4); }
.badge-info { background: rgba(59, 130, 246, 0.2); color: #3b82f6; border: 1px solid rgba(59, 130, 246, 0.4); }
.badge-normal { background: rgba(16, 185, 129, 0.2); color: #10b981; border: 1px solid rgba(16, 185, 129, 0.4); }

.article-title {
  font-size: 17px;
  font-weight: 700;
}

.article-body {
  font-size: 14px;
  line-height: 1.6;
  color: var(--text-muted);
  white-space: pre-wrap;
}

/* -------------------------------------------------------------
   Auth Modal
------------------------------------------------------------- */
.modal-backdrop {
  position: fixed;
  inset: 0;
  background: rgba(0, 0, 0, 0.85);
  backdrop-filter: blur(12px);
  display: flex;
  align-items: center;
  justify-content: center;
  z-index: 100;
}

.auth-card {
  background: #111827;
  border: 1px solid var(--border-color);
  border-radius: 20px;
  padding: 36px;
  width: 100%;
  max-width: 420px;
  box-shadow: 0 20px 40px rgba(0, 0, 0, 0.6);
  display: flex;
  flex-direction: column;
  gap: 24px;
}

.auth-header {
  text-align: center;
}

.auth-header h2 {
  font-size: 22px;
  font-weight: 700;
  margin-top: 12px;
}

.auth-header p {
  font-size: 13px;
  color: var(--text-muted);
  margin-top: 4px;
}

.form-group {
  display: flex;
  flex-direction: column;
  gap: 8px;
}

.form-group label {
  font-size: 13px;
  font-weight: 600;
  color: var(--text-muted);
}

.form-input {
  background: rgba(31, 41, 55, 0.7);
  border: 1px solid var(--border-color);
  border-radius: 10px;
  padding: 12px 14px;
  color: #fff;
  font-size: 14px;
  outline: none;
  transition: border-color 0.2s;
}

.form-input:focus {
  border-color: var(--primary);
  box-shadow: 0 0 0 2px var(--primary-glow);
}

.btn-primary {
  background: var(--primary);
  color: #fff;
  border: none;
  padding: 14px;
  border-radius: 10px;
  font-size: 14px;
  font-weight: 700;
  cursor: pointer;
  transition: all 0.2s;
  box-shadow: 0 4px 12px var(--primary-glow);
}

.btn-primary:hover {
  background: var(--primary-hover);
  transform: translateY(-1px);
}

.auth-error {
  color: var(--accent-red);
  font-size: 13px;
  text-align: center;
  display: none;
}

/* -------------------------------------------------------------
   Profile & Gamification Styles
------------------------------------------------------------- */
.profile-hero-card {
  background: linear-gradient(135deg, rgba(16, 185, 129, 0.12), rgba(59, 130, 246, 0.08));
  border: 1px solid rgba(16, 185, 129, 0.3);
  padding: 28px;
  margin-bottom: 24px;
}

.profile-hero-content {
  display: flex;
  align-items: center;
  gap: 24px;
  flex-wrap: wrap;
}

.profile-avatar-large {
  width: 84px;
  height: 84px;
  border-radius: 50%;
  background: #10b981;
  color: #fff;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 38px;
  font-weight: 800;
  box-shadow: 0 0 25px rgba(16, 185, 129, 0.4);
  border: 3px solid rgba(255, 255, 255, 0.2);
  background-size: cover;
  background-position: center;
  transition: all 0.3s ease;
}

.profile-hero-info {
  display: flex;
  flex-direction: column;
  gap: 8px;
  flex: 1;
  min-width: 260px;
}

.level-badge {
  background: linear-gradient(135deg, #f59e0b, #d97706);
  color: #fff;
  padding: 4px 10px;
  border-radius: 20px;
  font-size: 12px;
  font-weight: 800;
  box-shadow: 0 2px 8px rgba(245, 158, 11, 0.3);
}

.profile-bio-text {
  color: var(--text-muted);
  font-size: 14px;
  font-style: italic;
}

.xp-bar-container {
  margin-top: 6px;
  max-width: 480px;
}

.xp-bar-header {
  display: flex;
  justify-content: space-between;
  font-size: 12px;
  color: var(--text-dim);
  font-weight: 600;
  margin-bottom: 4px;
}

.xp-bar-track {
  width: 100%;
  height: 8px;
  background: rgba(255, 255, 255, 0.1);
  border-radius: 10px;
  overflow: hidden;
}

.xp-bar-fill {
  height: 100%;
  background: linear-gradient(90deg, #10b981, #3b82f6);
  border-radius: 10px;
  transition: width 0.4s ease;
}

.profile-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 24px;
}

@media (max-width: 900px) {
  .profile-grid {
    grid-template-columns: 1fr;
  }
}

.avatar-upload-dropzone {
  border: 2px dashed rgba(16, 185, 129, 0.4);
  background: rgba(17, 24, 39, 0.6);
  border-radius: 12px;
  padding: 24px 16px;
  text-align: center;
  cursor: pointer;
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 10px;
  transition: all 0.2s ease;
}

.avatar-upload-dropzone:hover {
  border-color: #10b981;
  background: rgba(16, 185, 129, 0.08);
  transform: translateY(-2px);
}

.dropzone-icon {
  font-size: 32px;
}

.dropzone-text strong {
  color: #10b981;
  font-size: 14px;
}

.badges-grid, .badges-grid-2col {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(320px, 1fr));
  gap: 14px;
}

.badge-item {
  display: flex;
  align-items: center;
  gap: 14px;
  background: rgba(17, 24, 39, 0.6);
  border: 1px solid var(--border-color);
  border-radius: 10px;
  padding: 12px 16px;
  transition: all 0.2s ease;
}

.badge-item.unlocked {
  border-color: rgba(16, 185, 129, 0.4);
  background: rgba(16, 185, 129, 0.05);
}

.badge-item.locked {
  opacity: 0.5;
  filter: grayscale(0.8);
}

.badge-icon-box {
  width: 44px;
  height: 44px;
  border-radius: 10px;
  background: rgba(31, 41, 55, 0.8);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 24px;
  flex-shrink: 0;
}

.badge-item.unlocked .badge-icon-box {
  background: rgba(16, 185, 129, 0.2);
  box-shadow: 0 0 12px rgba(16, 185, 129, 0.3);
}

.badge-details h4 {
  font-size: 14px;
  font-weight: 700;
  margin-bottom: 2px;
}

.badge-details p {
  font-size: 12px;
  color: var(--text-muted);
}

/* Status Breakdown Mini Pills */
.status-pill-mini {
  display: inline-flex;
  align-items: center;
  gap: 3px;
  font-size: 11px;
  font-weight: 600;
  padding: 2px 7px;
  border-radius: 6px;
  background: rgba(255, 255, 255, 0.05);
  border: 1px solid rgba(255, 255, 255, 0.08);
  white-space: nowrap;
}

.status-pill-online {
  color: #10b981;
  background: rgba(16, 185, 129, 0.12);
  border-color: rgba(16, 185, 129, 0.25);
}

.status-pill-lunch {
  color: #f59e0b;
  background: rgba(245, 158, 11, 0.12);
  border-color: rgba(245, 158, 11, 0.25);
}

.status-pill-break {
  color: #ec4899;
  background: rgba(236, 72, 153, 0.12);
  border-color: rgba(236, 72, 153, 0.25);
}

.status-pill-meet {
  color: #8b5cf6;
  background: rgba(139, 92, 246, 0.12);
  border-color: rgba(139, 92, 246, 0.25);
}

.status-pill-task {
  color: #3b82f6;
  background: rgba(59, 130, 246, 0.12);
  border-color: rgba(59, 130, 246, 0.25);
}

.status-pill-busy {
  color: #ef4444;
  background: rgba(239, 68, 68, 0.12);
  border-color: rgba(239, 68, 68, 0.25);
}

/* Expandable Details Row in Admin */
.agent-row-clickable {
  cursor: pointer;
  transition: background 0.15s ease;
}

.agent-row-clickable:hover {
  background: rgba(255, 255, 255, 0.04);
}

.agent-details-row {
  background: rgba(15, 23, 42, 0.7);
}

.agent-details-container {
  padding: 16px 20px;
  border-left: 3px solid #10b981;
  background: rgba(17, 24, 39, 0.6);
  border-radius: 8px;
  margin: 6px 0 12px 0;
}

.agent-chats-subtable {
  width: 100%;
  border-collapse: collapse;
  margin-top: 10px;
  font-size: 13px;
}

.agent-chats-subtable th {
  background: rgba(31, 41, 55, 0.6);
  color: #9ca3af;
  font-size: 11px;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  padding: 8px 12px;
  text-align: left;
  border-bottom: 1px solid rgba(255, 255, 255, 0.08);
}

.agent-chats-subtable td {
  padding: 8px 12px;
  border-bottom: 1px solid rgba(255, 255, 255, 0.04);
  color: #e2e8f0;
}

.agent-chats-subtable tr:hover td {
  background: rgba(255, 255, 255, 0.02);
}

.tnt-pill-badge {
  display: inline-block;
  padding: 2px 8px;
  border-radius: 6px;
  font-weight: 700;
  font-size: 12px;
}

.tnt-fast {
  background: rgba(16, 185, 129, 0.15);
  color: #10b981;
  border: 1px solid rgba(16, 185, 129, 0.3);
}

.tnt-medium {
  background: rgba(245, 158, 11, 0.15);
  color: #f59e0b;
  border: 1px solid rgba(245, 158, 11, 0.3);
}

.tnt-slow {
  background: rgba(239, 68, 68, 0.15);
  color: #ef4444;
  border: 1px solid rgba(239, 68, 68, 0.3);
}